In order to dynamically notify customers, in their preferred language, Freshdesk offers the multilingual email notifications option. As a first step, you need to add the list of languages through which you will communicate with users. You can then edit the notification content for each language.
Please follow the below steps to configure multilingual email notifications in your Freshdesk account.
Log into your support portal as an administrator.
Navigate to the Admin icon on your left panel and under the Workflows section select Email Notifications.
Click on Edit next to the notification you want to set up in multiple languages.
All supported languages that you add under Helpdesk > Manage languages > Supported languages will be available as individual 'Tabs'.
Edit the content for the email notification in each language (We encourage you to consider using a professional translator’s help here).
If you leave a particular language's notification blank or choose to NOT edit it, requesters in this language will still receive notifications in your primary language.
If you wish to look up the email content in your primary language for a quick review, click on Show original content link beside the language tabs.
Click the Save button to enable the translations.