Populating your Knowledge Base (11)

Collaborate with your team to set up your Knowledge Base

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
How to get more out of the Knowledge Base Editor

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:42 PM by Fawzia Aleem
Optimizing your solution articles for search engines

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:42 PM by Fawzia Aleem
Create and Organize Knowledge Base

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:49 PM by Fawzia Aleem
Working with article templates

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:52 PM by Fawzia Aleem
Accessibility of your knowledge base articles

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:52 PM by Fawzia Aleem
Converting agent replies to Solution Articles

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:56 PM by Fawzia Aleem
Collaborating on knowledge base content using Freshconnect

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:56 PM by Fawzia Aleem
Power of a Knowledge Base and Auto-Suggest

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:00 PM by Fawzia Aleem
Structuring your knowledge base with Flexible Hierarchy (up to 5 folder levels)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:07 PM by Fawzia Aleem