Sandbox-Freshdesk

When managing a large team or having multiple agents contribute to your Knowledge Base (KBase), effective collaboration features are crucial.  offers sever...

Our Knowledge Base editor includes the customary rich text formatting options, but it can do a lot more than that. Here are a few inbuilt features that can...

Apart from allowing you to format your solution articles in rich text, Freshdesk also lets you customize their meta information. That way, you can optimize...

Introduction  Solution articles or knowledge base posts are crucial for promoting self-help in your support portal. They should ideally cover all aspects ...

You can now save time on creating your articles by creating templates for How to, User guide, FAQs, and more. While creating these templates, you can make u...

Creating accessible knowledge base articles is crucial for ensuring that all users, regardless of ability, can access and benefit from the information provi...

Most businesses, big or small, struggle to keep their Knowledge Base up to date - not everybody has the time to sit down and push out all the wisdom they&...

Multiple teams or agents working on the help center content can now collaborate seamlessly using the new Freshconnect’s integration with the Freshdesk knowl...

In the realm of customer support, maintaining consistency and efficiency is paramount. Two of the most common challenges faced by support teams are ensurin...

As a business, you will have a knowledge base to host information (how-tos, guides, tutorials, etc.) about your product or service, which can be consumed by...