Sandbox-Freshdesk

Using community forums 6

• Setting up your Community Forums
• Types of Community Forums
• Building your Community with Forums in Freshdesk
• Forum moderation and advanced spam protection
• Merge Forum Topics

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Populating your Knowledge Base 11

• Collaborate with your team to set up your Knowledge Base
• How to get more out of the Knowledge Base Editor
• Optimizing your solution articles for search engines
• Create and Organize Knowledge Base
• Working with article templates

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Multilingual Knowledge Base 2

• Setting up a Multilingual Knowledge Base
• Managing multilingual knowledge base using article status

Managing your Knowledge Base 13

• Content Management: Receiving feedback on an article
• Automatic Sitemap Generation
• Deleting an article, folder or category
• Restructuring your Knowledge Base
• Content Management: Article Analytics

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Working with Approval workflow 3

• Understanding the flow of article status during an approval process
• Customizing roles of agents using the Knowledge base
• How to use the approval workflow to collaborate with your team