Groups & Agents (19)

Is there any way, we can block agents from reassigning their tickets to others?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:39 PM by Fawzia Aleem
Can I turn off the Activation Email for agents and set a static password?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
How do I associate an email address with a group?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
Can I have agents in multiple groups?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
Is it possible to keep different sets of statuses for different groups in Freshdesk ?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
Why am I not able to view the Account Settings?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:44 PM by Fawzia Aleem
What to do if agents are not receiving activation emails?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:46 PM by Fawzia Aleem
How can occasional agents get notifications for tickets assigned to them without signing into Freshdesk and send replies to customers directly through email?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:13 PM by Fawzia Aleem
Why am I not receiving activation email?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:13 PM by Fawzia Aleem