Sandbox-Freshdesk

You have a well-maintained workflow where the agents need to work on the tickets that are assigned to them. This is why you would like to prevent the reassi...

Currently, it is not possible to turn off the activation email for agents. You'll need to send the email to the agent so that they can set a password f...

You can configure a support email address under Admin > Channels > Email and this could be specifically associated with a group.   If the email a...

When you have agents with multiple fields of expertise, it is natural to expect a functionality where you could add them to different groups. Please naviga...

No, the status field is global across all products and you will not be able to generally configure different sets of statuses for different groups. A su...

You could navigate to Account Settings under Admin-->Account. There, you would be able to view the account details from where you could also modify the a...

When you add a new agent to your Freshdesk Account, they will receive an activation email to the email address provided in their profile.  If the agent ...

Please navigate to Admin --> Workflows --> Email notification --> Agent Notification --> and turn on the notification for "New Ticket Creat...

When you add a new agent to your Freshdesk Account, they will receive an activation email with a verification link. The agent can then click the link to ver...