We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
You can configure a support email address under Admin > Channels > Email and this could be specifically associated with a group.
If the email address is already added, click on edit next to it and add a group tothe 'Assign to Group' field.
The group assignment would only work if the newly added/existing email address is verified and the right forwarding email address is used in the corresponding support mailbox.
