Helpdesk Rebranding (13)

How do I rebrand the Agent side of the portal and change its colors?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
How can we make sure that only logged-in users can submit a ticket?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:36 PM by Fawzia Aleem
What is the difference between the New > Ticket and the New > Email option?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:37 PM by Fawzia Aleem
How to communicate with a third party from a Freshdesk ticket without involving the customer?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:37 PM by Fawzia Aleem
How do I save the filters I apply under the Tickets tab?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:37 PM by Fawzia Aleem
How do I change my main portal's language?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:37 PM by Fawzia Aleem
How do I change the Helpdesk name in the left corner on the Agent portal?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:37 PM by Fawzia Aleem
How do I delete my Freshdesk Account?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:41 PM by Fawzia Aleem
How can I disable the option for requesters to sign up to our helpdesk?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:42 PM by Fawzia Aleem
Customers are not able to open the ticket URL in the response. How can I rectify this?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:07 PM by Fawzia Aleem