Sandbox-Freshdesk

To change the colors of the Agent side of the portal, please go to Admin > Account > Helpdesk Settings > Click on Edit Branding and make the necess...

Please navigate to Admin > Channels > Portals > Settings to see the various configurations related to users and forums.  Kindly change "wh...

The option to raise a new ticket or send a new email is available as part of the '+ New' quick access dropdown on the top right corner near the Sear...

If you are looking to initiating a private conversation with a third party vendor who isn't a part of your Freshdesk Account, you could use the Forward ...

After applying the filters under the Filter Tickets section of the Ticket view page, please click on the Tick mark next to the list view name (All tickets)....

Please navigate to Admin > Account > Helpdesk Settings , and change the primary language of your product portal. We support multiple languages...

Please navigate to Admin -> Account -> Helpdesk Settings to change the portal name displayed on the left side of the navigation bar. You will find...

We, at Freshdesk, are always available to assist you with any issues that you are facing and will be happy to make your experience better. If there is anyth...

Please navigate to Admin -> Channels -> Portals -> Settings and choose the option "No" under Allow users to Sign Up from the customer por...

When you send out responses to your customers - the ticket URL would be available to the users depending on the user permission which can be understood by n...