SSL & Security
How can I be sure that my data is safe with Freshdesk? Where is the data hosted? We take matters of data security very seriously at Freshdesk. We are ho...
Tue, 18 Jun, 2024 at 4:32 PM
This error generally stems from improper SSL certificate configuration, leading to an unencrypted connection. To address this, ensure your SSL certificate i...
Tue, 18 Jun, 2024 at 4:34 PM
From 30th November 2016 (PST), Freshdesk will be moving away from the TLS 1.0 version and will disable the encryption protocol across all its servi...
Tue, 18 Jun, 2024 at 4:36 PM
SSL is a form of encryption protocol that secures data between browsers and servers. SSL certificates are issued to websites & web portals to ensure a ...
Tue, 18 Jun, 2024 at 4:38 PM
When HTTPS is not used for the Feedback widget, its content would not load in a portal/website where an SSL certificate is enabled. To overcome this, please...
Tue, 18 Jun, 2024 at 4:46 PM
If you use Internet Explorer to access Freshdesk, then you can use the following steps to make your browser compatible with TLS 1.2. To change the settings...
Tue, 18 Jun, 2024 at 4:51 PM
Does a DPA have to be signed? If you have agreed to freshworks terms of service, which is available online on our website, it also covers the data processi...
Tue, 18 Jun, 2024 at 5:09 PM
In Freshdesk, a ‘delete’ or ‘export’ request from a customer must be routed via the admin, who validates if the requestor is genuine. As an administrator ...
Tue, 18 Jun, 2024 at 5:09 PM
As a data controller, you need to assess the data you’re collecting in ticket fields or contact fields - you must ensure this is kept to a minimum just enou...
Tue, 18 Jun, 2024 at 5:11 PM
GDPR mandates that personal data should not be retained for periods longer than necessary for the purposes it was collected. Additionally, we must comply if...
Tue, 18 Jun, 2024 at 5:14 PM