Sandbox-Freshdesk

As of now, the Freshdesk Mobile app is only for agents to use on-the-go and not for customers. If you are looking for a customer facing mobile app, leave us...

Can you ensure the following: Your Freshdesk account is set to accept calls via Browser/app (from the Call Button next to the Agent Avatar). The optio...

As of now, our apps are only for iOS and Android and we do not have a Windows Mobile App currently. However, this is a part of our Product Enhancement Roadm...

As of now, the mobile app is designed for an agent when they are on-the-go and to respond or makes updates to tickets with high priority and need attention ...

Yes, you'll be able to log into your Freshdesk account using the credentials you use for the SSO you have set up. You would also have the option to bypa...

Using your Freshdesk Mobile App, you would be able to receive notifications on ticket updates. In your Mobile App, navigate to Settings-->Ticket Notifica...

Please verify the Freshdesk URL. It would go by your_company_name.freshdesk.com. Your Username would be your agent email address and you would have to enter...

TABLE OF CONTENTS Working with filters Viewing filtered tickets  Viewing custom filters Working with filters on the mobile app can save you time an...

If you are using a custom URL with your Freshdesk Account, you could use the same on the Freshdesk Mobile App, for login. At the same time, the default Fres...

When you are on the go, you would want to have Freshdesk wired to your phone to track the notifications on the tickets. We do have a mobile app that would h...