If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

As of now, the mobile app is designed for an agent when they are on-the-go and to respond or makes updates to tickets with high priority and need attention when you are away from office. Admin settings would be part of the configuration for workflows and so, it is currently a part of the Web App only and not part of the Freshdesk Mobile App.