Sandbox-Freshdesk

You will encounter the error ‘You’re not allowed to access this page,’ if you click on a link you don’t have access to or do not have the right to view. Let...

After every login with an SSO, Freshdesk will sync the name of the agents with the names in your SSO database. Hence, the names in Freshdesk would automatic...

If the email address that was entered for login, is not an agent/contact in the account, then this error would be displayed. You could sign up for a new ac...

You will be prompted with  'Invalid Time Stamp' error when the difference between the UTC timestamp generated by your server and ours is more than 3...

This would be because of an incorrect Remote Logout URL. If you have entered the login page of the portal as the Remote Logout URL, please have that modifie...

If you have been added as an Occasional Agent in your account, and if your account does not have sufficient day passes to log in, you will encounter this e...

While setting up an SSO, the users would have to login from a common login URL, to be authenticated using SSO. The Remote Login URL is that URL to which you...

This error message denoting authentication failure would be because of an error in setting up the SSO. To analyse this, we would require the debug log. Plea...

Please check if the agent who is logging in is using their email address which is part of the AD. Also, if they are a user on the AD, you would have to make...

The error message "Portal is not available at your location" typically occurs when you try to access a Freshdesk page, but the page is restric...