Sandbox-Freshdesk

You could use the API to "View a Ticket" and as part of the response, you would be able to receive the Tag added to the ticket. Command : Get ...

You could list all tickets on a periodic basis. The API documentation would be available at http://developer.freshdesk.com/api/#list_all_tickets.  Note:...

To get information about creating different apps in Freshdesk you can refer to this documentation: https://developers.freshdesk.com/v2/docs/quick-start/

You can use our API to get a list of all the agents which would include the Agent's IDs as well. To know more about the same you can make use of https://...

You can use the API https://developers.freshdesk.com/api/#list_all_ticket_notes to list all the conversations of a ticket. You can make use of a script to f...

This can be done using the API. Navigate to Admin > Workflow > Automations > Ticket Creation > New Rule and set up an automation rule as follows...

Yes, here is the the API documentation for creating a Satisfaction Survey: https://developer.freshdesk.com/api/#create_satisfaction_rating.  The endpoin...

You can use Create ticket with custom fields commands via API as given in this link to create a ticket with dependent field using API.

No, the access to Freshdesk APIs and the integration capabilities is not available in the free Sprout plan. It will be available from the Blossom plan onwar...

Refer this link to get detailed information on creating a contact using API.