Can I add a customer satisfaction survey for a ticket using API?
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:58 PM
Yes, here is the the API documentation for creating a Satisfaction Survey: https://developer.freshdesk.com/api/#create_satisfaction_rating.
The endpoint api/v2/tickets/[ticket_id]/satisfaction_ratings is the one for creating a satisfaction rating using APIs.
Fawzia is the author of this solution article.
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