Sandbox-Freshdesk

The Multiple Products feature is available from the Estate Plan onwards in Freshdesk. To set up a new product, please navigate to Admin > Support Op...

Yes, agents can be provided with access to view different products, and SLAs can be shared between different products as well. Please navigate to Admi...

The default placeholder '{{activation_url}}' under Admin -> Workflows -> Email notification -> Requester notifications -> User activati...

Please navigate to Admin -> Channels ­-> Facebook -> click on Edit corresponding to a particular page. Once there, you would be able to edit the p...

With the Multiple Products feature available in Freshdesk, you can create several products, depending on your plan type. If you have set up your Freshdesk ...

Please navigate to solutions tab of the portal and click on the category which needs to be visible in the product portal as well. Once you are on that pag...

The scope of an agent can be based on the groups in the portal. Please navigate to Admin -> Team -> Agents -> click on edit to associate groups wi...

Yes, this is possible. Please navigate to Admin > Workflows > Email Notification > Template > Agent Reply Template and click on "insert pl...

The visibility of solution articles can be set by entering the necessary solution articles in the "Solutions" tab under the Portal categories of ...

Please navigate to Admin > Workflows > SLA Policies > click on Edit next to a new SLA policy.  Inside this page, you would find the option ...