Sandbox-Freshdesk

Multiple portals will look like two different websites from the customers' point of view.  Once a customer is signed up on a portal, he/she can use...

Once multiple products are set up under a single account mycompany.com pointing to (companyname.freshdesk.com), the different products could be identified ...

Please navigate to the "Tickets" tab on the global header next to the dashboard where you could see all the tickets in your view or a list of ti...

While creating multiple products, you could set a distinct branding for tickets created through emails. You could have this done by setting up a dedicated s...

You could configure the Solution Articles such that each product has a different KBase. This could be set up under Admin > Channels > Portals > Sel...

Freshdesk lets you support multiple products by creating dedicated portals for each product. Any ticket created from these multiple product portals would co...

You would be able to set-up feedback widgets that are dedicated to specific product portal. You will be able to have this done by making modifications to th...

Under Admin > Channels > Portals > Edit(corresponding to the portal name), you would have the option to provide the Portal URL. Here, you could pro...

For each portal on your account, you would have one dedicated primary email address associated with it. The main portal will have a similar primary support ...

Yes, you can allocate a unique group for each product in the portal. While creating a portal under Admin> Support Operations > Multiple products, ther...