We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Under Admin > Channels > Portals > Edit(corresponding to the portal name), you would have the option to provide the Portal URL. Here, you could provide a vanity URL like help.yourcompany.com (help is the subdomain) and associate it with your Product portal.
Before using this field please ensure that you have created a CNAME record in your DNS Zone file to point help.yourcompany.com to yourcompany.freshdesk.com(your Freshdesk Account URL). Once this is done, you would be able to access the newly created Product Portal using the specified Portal URL.
