Data Migration
When you attempt a new import, you could receive an error message saying "Currently an import is in progress, please try again". This happens when...
Tue, 18 Jun, 2024 at 4:37 PM
In some cases, the import file could be more than 50 MB. However, as the import limit is 50 MB, you would not be able to import these files directly. So, yo...
Tue, 18 Jun, 2024 at 4:40 PM
Yes, we can perform a bulk import of tickets on your behalf. The ticket import is a backend process and you'll need to help us with the import file in a...
Tue, 18 Jun, 2024 at 4:42 PM
You would need the full XML export file from Zendesk. The .zip folder would have the following files - users.xml, tickets.xml, entries.xml, accounts.xml, or...
Tue, 18 Jun, 2024 at 4:43 PM
The ticket_fields.xml is fetched from Zendesk through an API call, which is why we would require credentials for authentication purposes.
Tue, 18 Jun, 2024 at 4:45 PM
In Zendesk, the option to export account data is available only from the Professional and Enterprise Plans. When the helpcenter is activated in Zendesk, the...
Tue, 18 Jun, 2024 at 4:46 PM
You could make use of the Zendesk Migration App. Please navigate to Admin-->Apps-->Get More Apps-->Migrate from Zendesk-->Install. Once the Zend...
Tue, 18 Jun, 2024 at 4:48 PM