Security
We have hosted the DPA on our website that you could check out from this link. Please give it a read and write to support@freshworks.com for any further enq...
Tue, 18 Jun, 2024 at 4:43 PM
Login to your account with URL in this format /login/normal and then login to the account, click on Admin> Security> SSO and turn it OFF.
Tue, 18 Jun, 2024 at 4:51 PM
You will be able to Turn off the SSL certificate for your account from Admin > Security > SSL.
Tue, 18 Jun, 2024 at 4:52 PM
The agents can use /login/normal to bypass the SSO and log in.
Tue, 18 Jun, 2024 at 4:57 PM
Freshdesk will be HIPAA compliant by the end of Q1 2019. We are currently working on it and will be making our product HIPAA compliant at the earliest.
Tue, 18 Jun, 2024 at 4:57 PM
We do not have a provision to set a different authentication mechanism for SSO when it comes to product portals in Freshdesk. We do not have the means to re...
Tue, 18 Jun, 2024 at 4:59 PM
There is no 2-factor authentication in Freshdesk for now.
Tue, 18 Jun, 2024 at 5:01 PM
Generally, it won't be recognized from outside networks. But if you have hosted your URL as public with a domain, then it will recognise the account.
Tue, 18 Jun, 2024 at 5:02 PM
This issue occurs when an incorrect URL is entered under SAML Login URL in Freshdesk under Admin > Security. In the Google Admin console, go to Secu...
Tue, 18 Jun, 2024 at 5:04 PM
Freshdesk is not WCAG compliant at the moment, however, you can customize your support portal in such a way that it is compliant with WCAG using the Complete...
Tue, 18 Jun, 2024 at 5:08 PM