Exploring Curated Reports
The Helpdesk performance report in Analytics gives you an overview of your helpdesk performance. This includes the helpdesk average response time, resolutio...
Tue, 18 Jun, 2024 at 5:03 PM
The Helpdesk Ticket Volume report lets you monitor the ticket volume in your helpdesk and analyze key trends associated with tickets created, resolved, unre...
Tue, 18 Jun, 2024 at 5:03 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The &#...
Tue, 18 Jun, 2024 at 5:04 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The Aver...
Tue, 18 Jun, 2024 at 5:06 PM
Feature Old Plan Current Plan Ticket drill-down Garden+ Growth+ Custom drill-down Estate+ Pro+ Custom property widget Estate+ Pro+ The &#...
Tue, 18 Jun, 2024 at 5:06 PM
Customer satisfaction rating (CSAT rating) is one of the best ways to gauge how your customers feel about your service and support. It refers to the percent...
Tue, 18 Jun, 2024 at 5:06 PM
The Average Handling Time (AHT) curated report lets you view the total time tracked for all tickets in your helpdesk. Get complete visibility of your team’s...
Tue, 18 Jun, 2024 at 5:08 PM
The ticket volume trends report helps you understand the overall ticket load of your team. As a supervisor or a support manager, you can make effective deci...
Tue, 18 Jun, 2024 at 5:12 PM
The Agent Performance report summarizes the agents' efforts and performance in the selected time period. You can sort your agents based on various metri...
Tue, 18 Jun, 2024 at 5:13 PM
Freshdesk Analytics' Top Customer Analysis helps you understand which customers have had the most interactions with your agents and lets you see trends ...
Tue, 18 Jun, 2024 at 5:14 PM