Exploring Curated Reports (21)

Group Performance Report in Analytics

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:44 PM by Fawzia Aleem
Performance Distribution Report in Analytics

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:45 PM by Fawzia Aleem
Ticket Lifecycle Report in Analytics

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:46 PM by Fawzia Aleem
Unresolved tickets in Analytics (Helpdesk Ticket Volume)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:46 PM by Fawzia Aleem
Understanding the curated knowledge base reports

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:50 PM by Fawzia Aleem
Time Sheet Summary Report in Analytics

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:51 PM by Fawzia Aleem
First contact resolution in Analytics (Helpdesk Performance)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:53 PM by Fawzia Aleem
Tickets first responded within SLA in Analytics (Helpdesk Performance)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:53 PM by Fawzia Aleem
Tickets resolved within SLA in Analytics (Helpdesk Performance)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:53 PM by Fawzia Aleem
Average response time in Analytics (Helpdesk Performance)

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:02 PM by Fawzia Aleem