Analytics
Custom reports are part of the Estate’19 plan. If you belong to the Estate’17 plan (annual billing), you can choose to upgrade to Estate’19 plan for free. I...
Tue, 18 Jun, 2024 at 5:00 PM
In Analytics homepage, click New Report that is present near the search bar in the top right section.
Tue, 18 Jun, 2024 at 5:01 PM
You can choose the metric 'Time spent in business hours' and sort by the filter 'Status' to know the amount of time spent by each ticket in ...
Tue, 18 Jun, 2024 at 5:02 PM
Curated Reports Freshdesk's curated reports provide you with a 360 view of your support performance. Monitor your team's performance along with the...
Tue, 18 Jun, 2024 at 5:02 PM
The Time period/date range of the Analytics report will be the superset of the time period specified in the widgets associated with the reports. In other...
Tue, 18 Jun, 2024 at 5:03 PM
Once you go inside a curated report, switch from Viewing mode to Editing mode. Now, click on the report name (say Ticket Volume Trends) to get the Clone Rep...
Tue, 18 Jun, 2024 at 5:03 PM
Curated reports are for one-time insights. Freshdesk lets you clone any curated report or widget you want. You can clone a curate report and customize it by...
Tue, 18 Jun, 2024 at 5:03 PM
For a detailed comparison of Analytics features across each plan, please refer to the article here. Note: If you're a Freshdesk customer before the yea...
Tue, 18 Jun, 2024 at 5:05 PM
You can schedule data export using Settings > Data export. You will find the Settings option near the New Report on Analytics homepage. You can create a ...
Tue, 18 Jun, 2024 at 5:06 PM
You can create as many custom reports you want in Analytics. There’s no fixed limit.
Tue, 18 Jun, 2024 at 5:07 PM