Sandbox-Freshdesk

To schedule your custom reports and the widgets. Click and open a custom report. Click on the Export icon on the top right corner. Select Schedule Rep...

The refresh time is 30 minutes which is standard across all the different subscription plans.

You cannot add new widgets to the curated reports by default.  However, you can Clone the Report as a custom report and have the widgets added.  Open ...

The Curated reports are the default reports in Freshdesk. They are analogous to the reports found in the old reports. The widgets in the curated reports can...

The filters in Analytics are used to narrow down on data and derive potential insights. From priority to requester language, there is a wide variety of filt...

Custom reports feature is available only in the Estate 19 and Forest plans. It is not included in the old Estate plans.

Legacy Reports vs. Analytics: Legacy reports are being deprecated, while analytics provide both historical and real-time data. Real-Time vs. Historical Da...

The reports and widgets in Analytics have a refresh time of 30 minutes which is standard across all the Freshdesk plans. Hence the widgets/reports cannot be...

You can add as many widgets you want in Analytics. There’s no fixed limit.

Based on the type of widget data, Freshdesk will automatically visualize it in a relevant format. So, reading the data from the widget is a straightforward ...