Freshdesk-Freshservice integration
If the ticket field sync has been set up, the status of the Freshdesk ticket will be updated as and when there are updates on Freshservice. However, the Fre...
Tue, 18 Jun, 2024 at 5:05 PM
No. Internal agents on Freshservice are not allowed to respond to customers but can add private notes or responses on the Freshservice incident or service r...
Tue, 18 Jun, 2024 at 5:06 PM
No. No additional costs. It comes free for all paid plans.
Tue, 18 Jun, 2024 at 5:07 PM
Currently, it is not available on the mobile app.
Tue, 18 Jun, 2024 at 5:07 PM
No. Currently, the integration only supports linking between one Freshdesk account and one Freshservice account.
Tue, 18 Jun, 2024 at 5:08 PM
The Freshservice agent cannot directly change the status of the Freshdesk ticket. However, if the ticket field sync is set up on Freshdesk, whenever the Fre...
Tue, 18 Jun, 2024 at 5:08 PM
Freshdesk is a customer service software (CSS) that helps businesses track, manage, and resolve issues that their customers run into while using their produ...
Tue, 18 Jun, 2024 at 5:08 PM
You can achieve this by linking multiple child tickets to a parent ticket. You can then link the parent ticket to a Freshservice incident or a service reque...
Tue, 18 Jun, 2024 at 5:09 PM
No. Only agents on Freshdesk will be able to raise incidents and service requests on Freshservice.
Tue, 18 Jun, 2024 at 5:09 PM
No. Since this is a native integration and not a marketplace app, this will not consume the API limit counts.
Tue, 18 Jun, 2024 at 5:10 PM