Sandbox-Freshdesk

Sometimes, a customer may not reply to the support response in time, and the ticket may be closed due to inactivity. If you wish to reopen a closed ticket w...

You can automatically assign tickets to agents in various groups by enabling the automatic assignment option for the corresponding group. Below are the step...

You can create an automation rule under time triggers to automatically alert a group or agent about tickets before it becomes overdue. Here's how you ca...

There are two methods through which you can automatically add internal notes to your helpdesk tickets. Creating a Scenario Creating an Automation rule ...

With the help of an automation rule in Freshdesk, you can automatically assign all tickets raised to a specific support email address to a dedicated agent. ...

If a ticket should reopen under the condition of whether the reply is an automatic response or not, and when it is not, from a specific address, you can cre...

If you accidentally delete a contact and wish to recover it, you can do so by using the Restore button of the contact. However, you cannot restore once you ...

You can manually mark tickets as spam by filtering tickets with suspicious content so that such undesired emails don't clutter your helpdesk. Here’s how...

In a helpdesk, a contact is a customer who sends in support tickets through the many channels you have enabled in Freshdesk. They can submit tickets, check ...

You can delete a contact in two ways in Freshdesk: Delete (soft delete) Delete forever(hard delete) Delete (soft delete)  Soft deletion moves th...