Sandbox-Freshdesk

You can create automation rules to add tags to a ticket based on the ticket properties. Please follow the below steps to set up a ticket updates automation ...

Escalations can crop up for many reasons, like miscommunication with agents, technical delays, missed SLAs, etc. It is essential to set up the right process...

Customers may reach out to your helpdesk outside your business hours for inquiries, complaints, sales queries, and the like. Setting up after-hour auto repl...

You can automatically assign tickets from a specific email with a specific subject to an agent or group of choice using automation rules. Below are the s...

When you set up multiple products in Freshdesk, you can customize your email notifications using automations to ensure that your outgoing messages reflect y...

Automatically update all the new tickets in your helpdesk with a specific action through ticket creation automation. Here’s how you can do it. Navigat...

A Webhook is a callback to an application or web service triggered when a specific event occurs. In case of a particular update, change, or action in your h...

Businesses that support customers across different time zones will require tickets to be assigned to specific agents in that particular time zone. This can ...

As your support portal collects personal details like name, email, and phone number, it is imperative to protect this information from 3rd-parties with mali...

After an agent leaves your team, you can reassign the tickets assigned to them, to another agent, before deleting their profile from your account. You can f...