Agents
To edit the agent profile navigate to Admin -> Teams -> Agents -> Click on the pencil icon to Edit the agent profile Admin would be able to cha...
Tue, 18 Jun, 2024 at 4:40 PM
Please click on the agent profile icon in the top right corner. Go to profile settings. Select the required language from the Language drop-down. Click ...
Tue, 18 Jun, 2024 at 4:46 PM
If a user enters an incorrect password 10 times in a row, their FreshID account will be locked. To unlock it, FreshID will send an email to the user with a ...
Tue, 18 Jun, 2024 at 4:47 PM
Admin of the account will be able to remove/delete the Full time/Occasional agents from the Freshdesk instance. Once the agent is removed/deleted, all the t...
Tue, 18 Jun, 2024 at 5:13 PM