Accounts and Billing

How to upgrade my plan in Freshdesk?
Subscription upgrades can only be performed by the Account Administrators of your Freshdesk account by following the steps below. Navigate to Admin from ...
Tue, 18 Jun, 2024 at 5:11 PM
How to try a higher plan on Freshdesk
Here’s all you need to know about how you can try a higher plan on Freshdesk before you decide to upgrade.  How do I sign up to try a higher plan on F...
Tue, 18 Jun, 2024 at 5:11 PM
What to do if account is blocked due to high traffic?
Freshdesk constantly monitors every account's activities for suspicious spam activity, like a sudden surge of emails or multiple hits on your portal wit...
Tue, 18 Jun, 2024 at 5:15 PM
How to resolve issues with password reset?
Please check for an email from support@freshworks.com with the subject “Reset Password for your Freshworks Account” in the SPAM or any other folders (Promot...
Tue, 18 Jun, 2024 at 5:15 PM
What are the best practices to delete agent without losing ticket details?
Sometimes, agents in your organization may leave or move to a different department. In such cases, you can delete those agents after transferring ownership ...
Tue, 18 Jun, 2024 at 5:15 PM
What is the difference between Freshworks URL and Freshdesk URL?
Freshworks Neo Platform is a flexible, end-to-end, AI-powered enterprise platform that offers a set of services that are leveraged by all the applications i...
Tue, 18 Jun, 2024 at 5:16 PM
Why am I getting ‘You’re not allowed to access this page’ error?
You will encounter the error ‘You’re not allowed to access this page,’ if you click on a link you don’t have access to or do not have the right to view. Let...
Tue, 18 Jun, 2024 at 5:16 PM