Here’s all you need to know about how you can try a higher plan on Freshdesk before you decide to upgrade. 


  1. How do I sign up to try a higher plan on Freshdesk?

    1. Click on ‘Try Higher Plan for Free’ on the top right of your Freshdesk account.


  1. How long is the trial period?

    1. If you’re on the Growth/Pro plan, you will get a 7-day trial of a higher plan

    2. If you’re on the Free plan, you will get a 14-day trial of a higher plan 


  1. How long must I wait before I can retry a higher plan?

    1. Once your trial expires, you can reach out to your sales representative if you have a specific use case, and they can activate it for you after a 15-day cooling period.

    2. Alternatively, you can retry the higher plan directly from the product after 90 days. 


  1. What happens to the Freshdesk developer APIs that I had configured once the trial expires?

    1. All APIs and integrations will be lost once the trial expires. You have to upgrade to a higher plan to retain them.


  1. What happens to my account at the end of the Try Higher Plan trial period?

    1. Your account will automatically be moved back to the original plan you subscribed for.

    2. All new features, integrations, APIs, and other settings that you had configured during your trial will be lost.


  1. Can my configurations be reinstated if I decide to upgrade post-expiry of the trial?

    1. No. All configurations made during the trial will be deleted once your account is moved back to the original plan post-trial expiry.


  1. How do I upgrade to a higher plan post-trial expiry?

    1. Refer to this article to know how to upgrade to a higher plan.


Contact us at support@freshdesk.com if you require further assistance.