Sandbox-Freshdesk

Possible Queries :  - What is the difference between a public and a private note ?  - When to use a public note ?  - When to use a private note ?  - Wha...

Possible Queries :  - Unable to mention any user inside a Private Note - The @ mention option to notify agents does not work Resolution Path :  Ag...

Possible Queries :  - Why is another name shown when the note was created by me ? - The name shown on the note is of a different agent than the one that a...

Possible Queries :  - Not able to add notes inside a ticket - Error occurs while adding a note - Can't find the add note option inside a ticket  ...

Possible Queries :  - Why did the ticket not reopen ?  - How did the note get added when the user sent an email from their mailbox ?  Resolution Pa...