Agent Collision
Possible queries: Eye icon shows random agent names Agent collision is showing incorrect agent names Resolution Path: Validate the account details....
Tue, 18 Jun, 2024 at 3:44 PM
Possible queries: The agents don't see when another agent is responding to a ticket or whatching a ticket. Resolution Path: The agent collisi...
Tue, 18 Jun, 2024 at 3:46 PM
Possible queries: Eye icon is not shown while working on tickets. Agent collision is not working. Resolution Path: Validate account details and ch...
Tue, 18 Jun, 2024 at 3:47 PM
Possible queries: How does agent collision detection work? How do we make sure two agents do not work on the same ticket? Resolution Path: The Age...
Tue, 18 Jun, 2024 at 3:48 PM