Possible queries: Eye icon shows random agent names Agent collision is showing incorrect agent names Resolution Path: Validate the account details....

Possible queries: The agents don't see when another agent is responding to a ticket or whatching a ticket.  Resolution Path: The agent collisi...

Possible queries: Eye icon is not shown while working on tickets. Agent collision is not working. Resolution Path: Validate account details and ch...

Possible queries: How does agent collision detection work? How do we make sure two agents do not work on the same ticket? Resolution Path: The Age...