Sandbox-Freshdesk

If one of your support email addresses is added to the CC field in an email conversation, the email thread will be converted to a ticket, and the conversati...

When you add a support email address for Ticketing to your account, it is crucial to verify and activate the email. By verifying the email address, you help...

Whenever an agent replies to the thread of an already existing ticket from their mailbox, it will be added as a public note on the ticket. If the agent ...

The default behavior in Freshdesk is that the reply to a ticket would be sent using the support email address from which that ticket was created.  Howev...

By default, a ticket will not be created in Freshdesk when the From and To addresses of an email are both the support email addresses. This is done to avoid...

When you are trying to edit email notifications by signing up with a generic domain address (such as gmail.com or outlook.com), you may see an error saying ...

When you are replying as an agent to email notifications from your mailbox, there could be instances where you would also want to modify the ticket properti...

A large number of factors influence the successful delivery of emails. On rare occasions that an email does not reach one or more of the intended recipients...

You can add multiple email addresses and map them to your product portals. This feature is available from the Growth plan and above and makes it easier to m...

Any agent reply from Freshdesk will have the Ticket URL added by default through the Agent Reply Template email notification. The requesters can use this UR...