NAT IP whitelisting is only needed when the customer have any firewall restrictions and accepts requests only from known IP ranges.
In case the customer has firewall restrictions, it is required to whitelist the IP's for the below scenarios,
- you're triggering webhooks to an external API endpoint from Freshdesk
- you have a custom app that connects an external application with Freshdesk
- you're using a custom mail server for fetching and delivering emails.
Region | IPs to be added to the allowlist |
US | 52.23.125.16 52.6.203.74 52.70.237.175 52.204.105.214 52.204.121.147 52.70.141.174 18.207.85.237 18.233.117.211 54.172.69.206 54.152.41.238 54.175.228.53 52.7.252.72 52.70.207.160 52.86.96.27 34.202.174.188
35.168.222.30 52.203.5.138 44.206.73.232 44.206.73.233 44.206.73.234 44.206.73.235 44.206.73.236 44.206.73.237 44.206.73.238 44.206.73.239 |
EU | 52.16.90.140 52.17.38.68 54.154.255.178 54.154.255.177 54.154.255.176 54.154.255.186
52.57.69.21 52.28.165.113 52.57.168.188 18.184.214.37 18.184.155.228
18.197.138.225 3.74.148.8 3.74.148.9 3.74.148.10 3.74.148.11
|
IN | 13.232.159.149
13.127.147.204
13.232.27.234
13.233.170.242 13.126.102.179 13.127.126.68 52.66.154.99 43.204.166.208 43.204.166.209 43.204.166.210 43.204.166.211
|
AU | 13.54.129.132
13.211.182.225 54.79.48.122 52.62.151.40
52.63.187.64 3.26.254.196 3.26.254.197 3.26.254.198 3.26.254.199 |
