Possible queries:


Resolution Path:


I want to add my company logo and a few other images to my agents' signatures. How can I achieve this?


If the customer has the HTML code of the signature, they can navigate to Admin>Workflows>Email Notifications>Template>Agent Reply Template. There will be an HTML icon on the top right corner of the content box where they can add the HTML code and save the changes. Adding a screenshot for reference:



I have product-specific logos to be added to my agents' signatures. Can I achieve this?


The customer can install the Signature Management app or the Signature Management Plus app where they can configure signatures based on group or products. In the App settings, click on the +Add Signature button, and under the Signature section, click on the Code View button to add the HTML content of the product-specific logos. Adding a sample screenshot for reference:



How can I add a signature that has HTML content under the Profile settings?


Right now, we do not have a direct way to add an HTML code to a signature under the Profile settings page. We can 


1. Suggest the customer make use of the agent reply template or the signature management apps as they would have a dedicated section to add the HTML code.


2.  Else, they can add the code from the Console tab under the Profile settings page. You can suggest them follow the below steps:


  • Place the cursor inside the Signature box-> right-click on the browser -> click Inspect option.


  • Under the Elements tab, you will see a class with the name redactor_editor as in the below screenshot:


  • Right-click next to it and click on the Edit as HTML option. Screenshot for reference:


  • Paste the HTML code right next to the
    tag as highlighted below:

  • Once it is done, click outside the section and you will see the HTML content under the Signature section.
  • Save the changes.