Possible Questions

  • How to setup SSO


Resolution Path

  1. Only Org admins can set up SSO from the Org URL. To find the existing Org admins, use the Hodor bot in Slack and type help to get the command to find the Org admins.

  2. Log in using your organization URL. It should look something like this: yourcompany.freshworks.com or yourcompany.myfreshworks.com

    Note: You can access the Neo Admin Center by opening the Freshworks Switcher on the bottom left and clicking on your organization link.


  3. Click on the ‘Security’ icon in the left sidebar. 

  4. Under Security > Agents & Employees > Default Login Methods, you can enable SSO to simplify your users' login experience. They can use the existing login information managed by Identity Providers (IdP) like ADFS, OneLogin, Okta, Azure AD, and others to log in to their Freshworks accounts. 

    Note: Default login methods are applicable for all users in the organization, including admins/agents. If you want to create specific policies for a particular account or portal, configure it under Custom Policies. For contacts, configure any security policies Security > Contacts.


Default Login Methods 


Freshworks Login, Google Login, SSO Login under Default Login Methods