Roles - Unable to Update Role
Modified on: Tue, 18 Jun, 2024 at 3:45 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Resolution Path :
As of now, there are no known errors associated with updating a role for an agent. Nevertheless, if a customer encounters any issues with updating an agent's role, please ensure to gather the following details:
- HAR file
- OA access
- Video grab
These details will help us investigate and address the reported problem effectively.
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