Queries on To Do:-
1. Can we set up automation based on To-do?
No, it is not possible to setup automation.
2. Can we customise the notification email of the To-do?
No, it is not possible to customise the notification.
3. Do we have an option to set up To-do through API?
No, it is not possible.
4. Can the To-do be set up as per ticket resolution time?
It is impossible to set it up automatically, but we can set it up manually.
5. Is it possible to change the ticket status based on To-do status?
No, it is not possible.
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