When you're working on a ticket, you can easily add todos from the right sidebar. If you'd like to call Sadie at 9 pm tomorrow to follow up and chec...

Issue:- The customer cannot see the option to set the reminder in the To-do option. Resolution path:- This is a plan-based feature. Old c...

Queries on To Do:- 1. Can we set up automation based on To-do?  No, it is not possible to setup automation.  2. Can we customise the notification e...

Issue:- The customer would have set up the To-do and a reminder on a ticket. But, the to-do reminder email was not received by the agent. Resolution...