Possible Questions :
- How can I receive an export of all the data in my Freshdesk account? 

- Is there a way to take a backup of all my Freshdesk data? 

- Can I export all conversations on all tickets in Freshdesk? 

- Can I export data within specific modules and filter my export ?


Resolution Path : 


Only an Account Administrator will have access to the Accounts Tab to export all account information, access billing, or buy day passes.  


  1. Log in to Freshdesk as an Account Administrator.
  2. Navigate to Admin--> Account--> Account Details--> Under Account Export--> Click on the Export button.
  3. You will then be presented with a slider on the right to choose the modules you want to export as shown below :


  4.  Once you have toggled on all the required modules, click on Export at the bottom.
  5. This will give you an export of all your account data in XML format or JSON format resepctively.
  6. To view previously exported data from your helpdesk, please navigate to the Admin> Accounts Exports. From here, you can see the export history. You can also see the progress of downloads and directly download the file from this page.

  7. A window pops up when you click on the Details button which provides details about the export. The agent can easily see information like the selected time period, ticket fields, contact fields, company fields and other information from here.