Possible queries:
Not able to trigger exports from the tickets list view
Unable to export ticket data
Triggered exports are in failed status
Resolution Path:
- Validate the account details and issues with the help of a screenshot.
- If the issue is reproducible in customer's account, please obtain a HAR file from the customer. Share this link with the customer to generate HAR file.
- Post that, look for x-request-ID from the HAR file and search for the logs in haystack in the concerned data centre (POD) for the mentioned date in the HAR.
- If there is no HAR file available, you can use the below query in haystack to identify the reason for export failure.
- Ticket export triggered from the tickets list view
"account_ID" AND "/api/_/tickets/export_csv" AND "acn=export_csv"
- Archive ticket export from the tickets list view
"account_ID" AND "/api/_/tickets/archived/export" AND "acn=export"
- If you find any errors/failure for the export, please create a L2 ticket with all the relevant information available.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article