Possible queries:

Not able to trigger exports from the tickets list view

Unable to export ticket data

Triggered exports are in failed status



Resolution Path:


  • Validate the account details and issues with the help of a screenshot.
  • If the issue is reproducible in customer's account, please obtain a HAR file from the customer. Share this link with the customer to generate HAR file.
  • Post that, look for x-request-ID from the HAR file and search for the logs in haystack in the concerned data centre (POD) for the mentioned date in the HAR.
  • If there is no HAR file available, you can use the below query in haystack to identify the reason for export failure.


  • Ticket export triggered from the tickets list view
    "account_ID" AND "/api/_/tickets/export_csv" AND "acn=export_csv"


  • Archive ticket export from the tickets list view
    "account_ID" AND "/api/_/tickets/archived/export" AND "acn=export"


  • If you find any errors/failure for the export, please create a L2 ticket with all the relevant information available.