Issue with loading ticket views

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 3:48 PM by Fawzia Aleem

Case 1

Issue:-

At times, the helpdesk might have many ticket list views saved. But the views might not be visible when we check the views list. If the default list views are also not visible then there is an issue with the list views being loaded. But if the default views are visible but the custom views are not visible then we have to check the permissions of the agent profile and the views that are not visible.

For example:-

Resolution Path:

Sample Ticket :- https://support.freshdesk.com/a/tickets/14886555

1. Please ensure this occurs for all agents and in the OA. If it is reproducible, then we can raise an L2.

2. This usually happens due to backend issue issue which will be fixed by L2 team.

Case 2

Issue :-

The list view name will be visible in the list of views but when we try to access/open the list view we might end up facing an error message.

Resolution Path:

Sample Ticket :-

https://support.freshdesk.com/a/tickets/14801195

https://support.freshdesk.com/a/tickets/14793343

1. Please ensure this occurs for all agents and in the OA. If it is reproducible, then we can raise an L2 with HAR file.

2. This usually happens due to backend issue issue which will be fixed by L2 team.