Possible queries:
No export file received to the email
Scheduled report not received
Resolution Path:
Scheduled report not received
Please get the following information when the users didn't receive the schedules to their emails
- Email address of the recipient to whom the schedule is not delivered
- Full page screenshot of the schedule configured in analytics
From the aforementioned info we can use the following query in Freshemail logset for the concerned timestamp in haystack to identify the email delivery failure reason.
"" AND ""
From the resultant logs, look for the Message ID and expand it again in haystack to identify the email delivery status.
No export file received to the email
Please get the following information when the users didn't receive the exports triggered from the report level or widget level.
- Email address of the recipient to whom the export triggered is not delivered
- Subject of the report or widget from where the export is triggered
- Timestamp along with timezone on when the export was triggered
From the aforementioned info we can use the following query in Freshemail logset for the concerned timestamp in haystack to identify the email delivery failure reason.
"" AND ""
From the resultant logs, look for the Message ID and expand it again in haystack to identify the email delivery status.
If you observe any issues related to the timeout error, you can raise a ticket to the L2 team to enable to feature EXPORT_REPORT_GROUP_PDF_BY_MERGING_PAGES from the backend.
If there any other errors observed other than the above mentioned one, you can create a ticket with the L2 team to further debug the issue.