Blank data in exported files

Possible queries:

Received a blank file with no data

Resolution Path:

Data is available in the report, whereas when exported the data received is either blank or inaccurate. The reason listed below might be the main cause of the problem.

When you apply the preferred filters, you will see the correct data being populated for the applied filters. Nevertheless, the same data could not be accessible when exported. For the data to be reflected in the export, you must save the report after making the necessary change.

If the issue persists, kindly get the occasional agent with admin privilege along with the access to the report causing the issue. Cross the above mentioned pointer in customer's account and raise a ticket to the L2 team with all the necessary details.