Sandbox-Freshdesk

How to filter tickets by created time/resolved/closed date? We can filter the tickets based on created/resolved and closed date using the fields under f...

Issue:- At times, the number of tickets displayed in the ticket list view page may show an incorrect number, which results in the incorrect number of pa...

1. How do you filter the tickets based on customers? Resolution path: We can filter the tickets based on customers by mentioning the requester's...

How do you filter tickets by state? The 'State' is available in the table view of the ticket list view page. State generally refers to whether a...

Case 1 Issue:- At times, the helpdesk might have many ticket list views saved. But the views might not be visible when we check the views list. If the ...