Sandbox-Freshdesk

Possible Queries:

How do we apply date range dimensions in Analytics?

How do I apply date filters?

Date range mismatch while exporting the ticket data.

Resolution Path:

In Analytics, we can set the date range dimension per the metrics requirement. For example, lets take the "tickets resolved" metric into consideration.  You can set the date range dimension to be "resolved date" as shown below.

For certain metrics, you would see the time period automatically set as date range which means it would consider the date/time of that particular event. ,

Example - Private notes added by the agent : this metric would fetch all the private notes added by the agents within the specific time range specified. The below filters (see image below) will display all the tickets where any agent has added a private note within the last 2 months.

Reference video - How to Apply Date Range Dimension filters in Freshdesk Analytics? 

Reference article - Applying report filters in custom reports

In Freshdesk Analytics, when you apply a date range filter at the report level, the metrics inside every widget will be mapped to a date range dimension by default. 

When we filter reports by date and export them, the exported report comes with last 29 days data. How to fix this?

Please note that you'll need to adjust the date range manually each time and save the changes. This process is necessary when you're selecting a specific date range. However, if you're looking for data from the last month, last week, or similar timeframes, you can use the appropriate filters, which should work seamlessly.