How to apply or edit date filters?

Possible Queries : 

• How are the date range dimension filters used in Analytics ?
• How to add or edit date filters at a report level?

Resolution Path :

Filters added on the widget level will hold good only for that widget.

The customer would be able to apply filters at a widget level based on a particular time-period like last week, last 6 months, etc., or a custom date range - this will help them understand their helpdesk metrics on a day-to-day basis, as well as help them keep an eye on overall performance.

The customer can apply the date range under the Basic Filters or Advanced Filters or in the Date Range section.

Freshdesk has many time-based metrics, like tickets resolved within SLAs, the first assigned time of tickets, and so on. The date range dimension filter is applied to define the timeframe of the metrics using the relevant date range attributes.

Here is a video to help you understand the same :