Why am I getting the 'Opportunity creation failed. Required Fields missing: [custom_field_name]' error when trying to create an opportunity in Salesforce from the Freshdesk widget?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:36 PM by Fawzia Aleem

Mandatory custom fields in Salesforce Opportunities are not supported, for now, in the Salesforce app for Freshdesk.

If you try to create an Opportunity from the Freshdesk widget when a mandatory custom field is required, the widget will show you this error message.