Integrations

Why am I getting the 'Opportunity creation failed. Required Fields missing: [custom_field_name]' error when trying to create an opportunity in Salesforce from the Freshdesk widget?
Mandatory custom fields in Salesforce Opportunities are not supported, for now, in the Salesforce app for Freshdesk.  If you try to create an Opportunit...
Tue, 18 Jun, 2024 at 4:36 PM
Why isn't status mapping in JIRA working for me?
To understand why the status mapping in JIRA is not working, 1. Navigate to Admin -> Support Operations -> Apps -> JIRA Plus app settings -> Ge...
Tue, 18 Jun, 2024 at 4:37 PM
I typed my auth token incorrectly while calling “/fd_ticket” - what can I do?
You may call the slash command again with the correct token, and the app will override the previously-stored incorrect one.  Please navigate to Admin -&...
Tue, 18 Jun, 2024 at 4:37 PM
Why is a Salesforce contact not displaying in Freshdesk, apart from account details?
Please check whether you have marked the email address of the contact in the customers' tab as primary on Freshdesk.  If the email address of the co...
Tue, 18 Jun, 2024 at 4:37 PM
Is it possible to allow my agents to view opportunities while preventing them from creating/linking/unlinking them?
Yes, if you have admin credentials, you could proceed to the Salesforce app configuration page and make sure the "Allow agents to create/link opportuni...
Tue, 18 Jun, 2024 at 4:38 PM
Why is it that a comment in JIRA is added in Freshdesk under a different username?
When a user posts a comment in JIRA, an equivalent account is created in Freshdesk with one's JIRA email and the note is added to the Freshdesk ticket. ...
Tue, 18 Jun, 2024 at 4:38 PM
Why aren't messages being pushed to Slack?
Please check if the corresponding channel is configured under Admin -> Support Operations -> Apps -> Slack -> Edit.  If the channel has been...
Tue, 18 Jun, 2024 at 4:38 PM
Why am I unable to see Salesforce data in Freshdesk when the reverse is possible?
Please check the version of Salesforce that you are using. Salesforce has restricted API access, but there's no limitation in Freshdesk as such. So you’...
Tue, 18 Jun, 2024 at 4:38 PM
Why is only part of the conversation in Slack being converted into a ticket in Freshdesk?
As per the integration, the latest 200 messages would only be included in the text of the ticket.  The text content only from conversations will be incl...
Tue, 18 Jun, 2024 at 4:39 PM
Do we have any limit to the number of Public and Private channels?
Yes, the integration allows only 20 private and public channels.  Of these, at least one channel should be available as Public (independent of the priva...
Tue, 18 Jun, 2024 at 4:39 PM