Sandbox-Freshdesk

Mandatory custom fields in Salesforce Opportunities are not supported, for now, in the Salesforce app for Freshdesk.  If you try to create an Opportunit...

To understand why the status mapping in JIRA is not working, 1. Navigate to Admin -> Support Operations -> Apps -> JIRA Plus app settings -> Ge...

You may call the slash command again with the correct token, and the app will override the previously-stored incorrect one.  Please navigate to Admin -&...

Please check whether you have marked the email address of the contact in the customers' tab as primary on Freshdesk.  If the email address of the co...

Yes, if you have admin credentials, you could proceed to the Salesforce app configuration page and make sure the "Allow agents to create/link opportuni...

When a user posts a comment in JIRA, an equivalent account is created in Freshdesk with one's JIRA email and the note is added to the Freshdesk ticket. ...

Please check if the corresponding channel is configured under Admin -> Support Operations -> Apps -> Slack -> Edit.  If the channel has been...

Please check the version of Salesforce that you are using. Salesforce has restricted API access, but there's no limitation in Freshdesk as such. So you’...

As per the integration, the latest 200 messages would only be included in the text of the ticket.  The text content only from conversations will be incl...

Yes, the integration allows only 20 private and public channels.  Of these, at least one channel should be available as Public (independent of the priva...