We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
For all incoming calls, a queue can be set up with a cap on the number of members in the queue. The limit can be either 3, 5, or 10, and can be set up under Admin -> Phone -> Edit -> Settings.
After the queue message is played, the non-availability message will then be played, which will ultimately lead to the voicemail, if configured.
The maximum wait time in the queue would be 15 minutes, which is fixed.
