How do I configure the call queueing and the queue wait time for customers calling in?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:36 PM by Fawzia Aleem

For all incoming calls, a queue can be set up with a cap on the number of members in the queue. The limit can be either 3, 5, or 10, and can be set up under Admin -> Phone -> Edit -> Settings.

After the queue message is played, the non-availability message will then be played, which will ultimately lead to the voicemail, if configured.

The maximum wait time in the queue would be 15 minutes, which is fixed.