How are the callers charged when they call a Freshdesk number? : Sandbox-Freshdesk

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How are the callers charged when they call a Freshdesk number? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:36 PM

You can purchase a local or a toll-free numbers in Freshdesk. If you are using a local number (currently available in 36 countries), then your users will be charged the regular call tariff as per their network provider.

In case you have purchased a toll-free number (currently available only in US, UK, Canada and Australia) your users not be charged for the call. However, if a cross country call is made then the regular call rates as specified by their network provider applies.

Fawzia is the author of this solution article.

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