If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

The agents can make themselves available to receive and answer support calls by turning on the Answer calls option in the top-right corner.


They can:


  • Answer calls via the browser/Freshdesk mobile app.
  • Have calls routed to their personal phones. (For this to work, the agent's work phone number would have to be updated on their profile.)