All incoming calls ring for 30 seconds (with a buffer of 8 seconds).
If the Call Idle agent option is enabled, then it's ten seconds for one agent and then on to the next; until the 30 seconds are up.
How long does an incoming call ring? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:38 PM
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